{"id":481,"date":"2025-12-16T15:29:30","date_gmt":"2025-12-16T15:29:30","guid":{"rendered":"https:\/\/gaviaspreview.com\/wp\/gowilds\/?page_id=12"},"modified":"2025-12-16T16:34:12","modified_gmt":"2025-12-16T16:34:12","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/hurghada-sea-soul.com\/fr\/refund_returns\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"<h2 class=\"wp-block-heading\"><strong>Politique de remboursement et de retour<\/strong><\/h2>\n\n\n\n<p>\u00c0 <strong>\u00c2me de la Mer d'Hurghada<\/strong>La satisfaction de nos clients est notre priorit\u00e9 absolue. Nous comprenons que les projets de voyage peuvent changer et nous nous effor\u00e7ons de rendre le processus d'annulation et de remboursement aussi simple, \u00e9quitable et transparent que possible. Veuillez lire attentivement notre politique pour conna\u00eetre vos options.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Annulations de r\u00e9servation<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vous pouvez annuler votre excursion \u00e0 tout moment avant le d\u00e9part pr\u00e9vu.<\/li>\n\n\n\n<li>Les demandes d'annulation doivent \u00eatre soumises via <strong>e-mail<\/strong> ou <strong>WhatsApp<\/strong> \u00e0 notre \u00e9quipe de support client.<\/li>\n\n\n\n<li>L\u2019\u00e9ligibilit\u00e9 au remboursement d\u00e9pend du moment de votre annulation et des conditions sp\u00e9cifiques de l\u2019excursion.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Admissibilit\u00e9 au remboursement<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Remboursement int\u00e9gral :<\/strong> Pour les annulations effectu\u00e9es au moins <strong>48 heures<\/strong> Avant l'excursion pr\u00e9vue, un remboursement int\u00e9gral du montant pay\u00e9 sera effectu\u00e9.<\/li>\n\n\n\n<li><strong>Remboursement partiel<\/strong> Pour les annulations effectu\u00e9es <strong>24 \u00e0 48 heures<\/strong> Avant l'excursion, 50% du montant pay\u00e9 peuvent \u00eatre rembours\u00e9s.<\/li>\n\n\n\n<li><strong>Aucun remboursement :<\/strong> Annulations effectu\u00e9es <strong>moins de 24 heures<\/strong> avant l'excursion, ou en cas de non-pr\u00e9sentation, sont <strong>non remboursable<\/strong>.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Remarque : Certaines excursions sp\u00e9ciales (par exemple, les sorties en bateau affr\u00e9t\u00e9es ou les visites priv\u00e9es) peuvent avoir des conditions d\u2019annulation diff\u00e9rentes. Veuillez consulter les d\u00e9tails sp\u00e9cifiques de l\u2019excursion au moment de la r\u00e9servation.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Proc\u00e9dure de remboursement<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les remboursements sont trait\u00e9s dans les d\u00e9lais impartis. <strong>7 \u00e0 10 jours ouvrables<\/strong> \u00e0 compter de la date de confirmation de l'annulation.<\/li>\n\n\n\n<li>Le remboursement sera effectu\u00e9 via <strong>mode de paiement original<\/strong> chaque fois que possible.<\/li>\n\n\n\n<li>Dans certains cas, des m\u00e9thodes alternatives (par exemple, virement bancaire ou bon d'achat) peuvent \u00eatre propos\u00e9es, en fonction du mode de paiement et de l'accord.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Modifications de l'excursion<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si vous souhaitez <strong>reprogrammer<\/strong> Pour toute question concernant votre excursion, veuillez contacter notre \u00e9quipe d'assistance.<\/li>\n\n\n\n<li>Les modifications sont soumises \u00e0 disponibilit\u00e9 et peuvent entra\u00eener des frais suppl\u00e9mentaires en fonction de la date et du type d'excursion.<\/li>\n\n\n\n<li>Nous ferons de notre mieux pour nous adapter \u00e0 vos horaires pr\u00e9f\u00e9r\u00e9s.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Circonstances exceptionnelles<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>En cas de circonstances impr\u00e9vues et ind\u00e9pendantes de notre volont\u00e9 (par exemple, conditions m\u00e9t\u00e9orologiques extr\u00eames, restrictions gouvernementales ou situations d'urgence), nous nous r\u00e9servons le droit de <strong>reprogrammer ou annuler les excursions<\/strong>.<\/li>\n\n\n\n<li>Dans de tels cas, nous vous proposerons <strong>remboursement int\u00e9gral<\/strong> ou d'autres dates\/options pour votre convenance.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6. Contactez-nous<\/strong><\/h3>\n\n\n\n<p>Pour toute demande de remboursement, d'annulation ou de report, veuillez contacter notre \u00e9quipe d'assistance\u00a0:<\/p>\n\n\n\n<p>\ud83d\udce7 <strong>E-mail:<\/strong> <a>info@hurghadaseasoul.com<\/a><br>\ud83d\udcf1 <strong>WhatsApp:<\/strong> +20 1553 12 0080<\/p>\n\n\n\n<p class=\"translation-block\">Nous nous engageons \u00e0 traiter toutes les demandes rapidement et \u00e0 garantir que votre exp\u00e9rience avec <strong>Hurghada Sea Soul<\/strong> reste positive, m\u00eame en cas de modification de vos plans de voyage.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>\u2728 <strong>Votre satisfaction est notre priorit\u00e9 \u2014 nous avons pour objectif de rendre chaque excursion agr\u00e9able, flexible et sans souci.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy At Hurghada Sea Soul, customer satisfaction is our top priority. We understand that travel plans can change, and we strive to make the cancellation and refund process as smooth, fair, and transparent as possible. Please read our policy carefully to understand your options. 1. Booking Cancellations 2. Refund Eligibility Note: Certain [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-481","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund and Returns Policy - Hurghada Sea Soul<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hurghada-sea-soul.com\/fr\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - Hurghada Sea Soul\" \/>\n<meta property=\"og:description\" content=\"Refund and Returns Policy At Hurghada Sea Soul, customer satisfaction is our top priority. 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